Job Duties:

• Assist Manager to manage and monitor the overall operation of Integrated Service Centre

• Responsible for handling customer service process, monitoring all services provided by the team are handled professionally and complied with handling guidelines and regulatory requirements

• Ensure customer’s comments to be handled promptly, courteously and appropriately

• Establish and maintain good working relationship with airport entities, MROs, service providers, operators and customers

• Perform safe and professional driving duties for guests and crew members. Shuttle personnel to designated locations at airside/landside to support daily operations (*it is applicable to staff possessing driving license only)

• Provide coaching and counseling to staff to ensure their performances meet the company’s expectations

• Prepare monthly roster to ensure adequate manpower resources for daily operation

• Assist to review and update department’s training material, internal handling procedure and provide relevant training and coaching to team members

• Assist to prepare monthly reports, manage departmental KPI and performance appraisals for team members

• Perform ad hoc duties as assigned by Superior

Requirements:

• Degree holder with at least 5 years’ relevant experience or Diploma holder with at least 6 years’ of customer service / guest relations experience with minimum 3 years’ in supervisory level

• Excellent interpersonal, supervisory and customer service skills

• Strong troubleshooting and problem solving skills

• Mature, proactive, and positive attitude with high level of teamwork spirit

• Excellent command of both spoken and written English / Chinese

• Holder of valid HK Driving License No. 1, 2 with clean driving record is a plus

• Shift duty is required

• Candidate with airline lounge or hotel experience is highly preferrable

Job Duties:

• Act as the on‑duty senior authority for all Line Service and apron operations during assigned shifts

• Maintain continuous physical presence on the apron to monitor aircraft movements, ramp activities and high‑risk ground handling operations

• Provide independent operational oversight, separate from frontline task execution, ensuring SOP, SMS and regulatory compliance

• Oversee and intervene in high‑risk activities including aircraft marshalling, towing/pushback, refuelling coordination, GSE operations and emergency response

• Serve as the primary escalation and decision‑making point for operational disruptions, safety concerns and incident response

• Lead on‑shift safety management, including hazard identification, immediate corrective actions and safety briefings

• Ensure compliance with all applicable requirements of AAHK, CAD and internal HKBAC standards

• Coordinate with internal stakeholders (ISC, CEx, SSS) and external parties as required to maintain safe and efficient operations

• Conduct on‑shift operational audits and follow up on safety observations, non‑compliances and corrective actions

• Support manpower deployment and shift coordination, without direct embedding in routine frontline task execution

• Participate in incident investigations, safety reporting and post‑incident reviews as required

• Perform other operational duties as assigned by senior management

Requirements:

• Diploma or above preferably in Aviation, Aircraft Engineering, Operations or related discipline

• Minimum 8 years’ experience in airside / ramp operations, with at least 3 years in a supervisory or duty‑in‑charge capacity

• Strong hands‑on knowledge of aircraft ground handling and apron safety management

• Sound understanding of SMS, risk assessment and incident management in an airside environment

• Holder of valid Hong Kong Driving Licence Classes 1, 2 and 19

• Proven ability to make independent operational decisions under pressure

• Strong leadership presence with the ability to influence without direct task ownership

• Good command of spoken and written English and Chinese

• Shift duty / roster work is required

Job Duties:

• Firewall & Network Management: Manage and troubleshoot firewall policies (both edge & east-west), switch configurations, and Wi-Fi systems to ensure network security and availability.

• Virtualization & Backup: Administer the virtual environment (e.g., HCI/VM farm). Execute, monitor, and verify daily backup and recovery procedures using solutions like Veeam to ensure data integrity and business continuity.

• IT Security Operations: Deploy security updates and perform monthly vulnerability patching. Manage user accounts, permissions, and access controls according to established security policies. Monitor alerts from firewall, EDR, and performance logs, and escalate incidents for timely resolution.

• Microsoft 365 & Azure Administration: Administration of Microsoft 365 and Azure portal including user account management, IT security setting, etc.

• Server Room & Procurement: Assist in overseeing server room readiness and cabling. Liaise with vendors to obtain quotations and follow up on licensing renewal.

• Infrastructure & System Support: Provide professional and timely Level 2/3 end-user support and troubleshooting for infrastructure and system-related issues. Be available for on call for emergency support, assigned shift duty for critical patching, or deployments during non-office hours.

• Project Support: Participate in and provide technical study/support for IT projects, executing assigned tasks for infrastructure upgrades and the implementation of new technologies.

• Documentation: Maintain and update comprehensive documentation for network diagrams, system configurations, admin guides, and operational procedures.

• Stay Current with New Technology: Actively pursue continuous learning on relevant new technologies. E.g., AI for automation, system scripting, etc.

Requirements:

• Bachelor’s Degree in Computer Science, Information Technology, or a related discipline.

• 5 years or above with hands-on experience in similar role. Candidates with substantial experience will be considered for Senior Position.

• Network & Security: Familiarity with network device configuration (Firewalls & Cisco switches) is essential. Experience with FortiGate and PA firewall is advantageous. Awareness of IT security principles and privacy data protection are important.

• Systems & Infrastructure: Experience in managing Microsoft environments (Active Directory, GPO, Azure AD) is essential.

• Virtualization & Cloud: Hands-on experience with virtualization technologies (e.g., VMware, HCI) and backup solutions (e.g., Veeam) is required. Familiarity with Microsoft 365, Azure, Intune and their security administration is a plus.

• Fluent in spoken and written English and Chinese.

• Must be willing to work during non-office hours as per incident, maintenance and project requirements.

The ideal people:

• Is eager to learn and develop skillset across a broad range of modern infrastructure technologies.

• Possesses strong analytical and problem-solving skills with a meticulous, hands-on approach.

• Is a reliable team player with good communication and interpersonal skills.

• Has a positive, can-do attitude and the ability to work effectively on assigned tasks.

Job Duties:

• Perform customer services duties such as meet and greet guests, visitors, passengers and crew, handle VIP flights, and ensure all services are handled professionally and comply with handling guidelines and regulatory requirements

• Perform daily administrative duties such as handling counter service, answering phone call, handling emails, filing and updating documents

• Perform safe and professional driving duties for guests and crew members. Shuttle personnel to designated locations at airside/landside to support daily operations (*it is applicable to staff possessing driving license only)

• Liaise closely and coordinate with aircraft operators and agents, MROs, service providers and airport’s Control Authorities on flight operation and services requirement

• Plan and arrange ramp services to ensure smooth daily operation

• Perform ad hoc duties as assigned by Superior

Requirements:

• Degree holder with at least 1 year’ relevant experience or Diploma holder with at least 3 years’ relevant experience

• Customer-oriented with good interpersonal skill and serving attitude

• Initiative, detail-oriented and good team player

• Good command of both spoken and written English / Chinese

• Holder of valid HK Driving License No. 1, 2 with clean driving record is a plus

• Shift duty is required

• Candidate with more experience will be considered as Senior Officer – Integrated Service Centre

Job Duties:

• Perform customer services duties such as meet and greet guests, visitors, passengers and crew, handle VIP flights, and ensure all services are handled professionally and comply with handling guidelines and regulatory requirements

• Perform daily administrative duties such as handling counter service, answering phone call, handling emails, filing and updating documents

• Perform safe and professional driving duties for guests and crew members. Shuttle personnel to designated locations at airside/landside to support daily operations (*it is applicable to staff possessing driving license only)

• Liaise closely and coordinate with aircraft operators and agents, MROs, service providers and airport’s Control Authorities on flight operation and services requirement

• Plan and arrange ramp services to ensure smooth daily operation

• Assist to coach new joiners and perform DIC duty in absence of Superior
• Prearrange, issue and ensure the accuracy of all invoices

• Perform ad hoc duties as assigned by Superior

Requirements:

• Degree holder with at least 3 year’ relevant experience or Diploma holder with at least 5 years’ relevant experience

• Customer-oriented with good interpersonal skill and serving attitude

• Initiative, detail-oriented and good team player

• Good command of both spoken and written English / Chinese

• Holder of valid HK Driving License No. 1, 2 with clean driving record is a plus

• Shift duty is required

• Candidate with airline lounge or hotel experience is highly preferrable

福利重點 (受條款及細則約束)

• 月入可達港幣 $27,000（包括底薪、加班及津貼）

• 港幣 $10,000 新人獎金（第19類駕駛執照）

• 每月港幣 $1,200 駕駛津貼（第19類）

• 因應運作需要提供加班機會

• 提供第19類駕駛執照培訓資助高達$20,000

職責:

• 為飛機抵港及離港提供地勤服務負責為飛機加油、提供衛生服務、補充食水、裝卸行李和操作地勤設備

• 於停機坪和機庫執行飛機停泊調動、拖行和引領工作及進行設備檢查

• 記錄輸入燃料數量及基本文書處理

入職要求:

• 中五或以上程度

• 最少兩年停機坪地勤或飛機維修經驗

• 持有效香港駕駛執照第1及2類（18/19類優先）

• 能以中文溝通，具基本英語能力

• 須輪班工作

Benefits Highlights (terms and conditions apply)

• Monthly income up to HK$27,000 (including basic salary, OT & allowances)

• HK$10,000 New Join Bonus (HK Driving Licence Code 19)

• HK$1,200 Monthly Driving Allowance (Code 19)

• Overtime opportunities subject to operational needs

• Training sponsorship for Code 19 available

Job Duties:

• Aircraft arrival and departure ground handling services

• Aircraft towing, lavatory service, potable water supply

• Operate ground service equipment and perform inspections

• Assist refuelling operations and documentation

Requirements:

• Form 5 or above

• Minimum 2 years ramp handling or aircraft maintenance experience

• Valid HK Driving Licence Code 1 & 2 (Code 18/19 an advantage)

• Good command of Chinese and basic English skills

• Shift duties required

福利重點 (受條款及細則約束)

• 月入可達港幣 $38,000（包括底薪、加班及津貼）

• 港幣 $10,000 新人獎金（第19類駕駛執照）

• 每月港幣 $1,200 駕駛津貼（第19類）

• 因應運作需要提供加班機會

職責 :

• 帶領團隊按照正確程序處理飛機抵港或離港及工作; 執行停機坪地勤支援服務，例如飛機加油、飛機停泊調動、拖行和引領工作、衛生服務、食水補充、地勤設備操作等

• 操作飛機牽引、橫過跑道（ATRC）及耳機通訊

• 指導及支援初級同事

• 確保符合安全及運作程序

入職要求 :

• 中五或以上程度

• 最少五年停機坪地勤或飛機維修經驗

• 必須持有有效香港駕駛執照第19類

• 能以中文溝通，具基本英語運作能力

• 須輪班工作

Benefits Highlights (terms and conditions apply)

• Monthly income up to HK$38,000 (including basic salary, OT & allowances)

• HK$10,000 New Join Bonus (HK Driving Licence Code 19)

• HK$1,200 Monthly Driving Allowance (Code 19)

• Overtime opportunities subject to operational needs

Job Duties:

• Lead and perform aircraft arrival and departure ground services

• Aircraft towing, runway crossing (ATRC) and headset operation

• Support and coach junior team members during operations

• Ensure compliance with safety and operational procedures

Requirements:

• Form 5 or above

• Minimum 5 years ramp handling / aircraft maintenance experience

• Valid HK Driving Licence Code 19 with clean record

• Good command of Chinese and basic English skills

• Shift duties required