Role Introduction: 

The position supports the Senior Manager – Customer Experience in driving customer experience, CRM, customer insights and business development initiatives for HKBAC’s premium service offerings. The role helps translate customer feedback, service data and market intelligence into service enhancement initiatives and tailor-made offerings with revenue potential. 

Job Duties:

• Work closely with the Senior Manager – Customer Experience to drive customer experience strategies, CRM initiatives, service enhancement projects and business development initiatives for premium service offerings.

• Develop customer insights through feedback analysis, service data review, customer profiling, market intelligence and movement pattern analysis, with particular focus on Mainland Chinese clients and premium service users.

• Identify customer needs, service gaps, business opportunities and improvement areas across key customer touchpoints, and recommend actions to enhance customer journey, service quality and revenue opportunities.

• Support the development of tailor-made service offerings, personalised service approaches, upselling opportunities and cross-selling initiatives for key customer segments, including VIP customers, frequent travellers, corporate clients and aircraft operators.

• Maintain and strengthen relationships with customers, aircraft operators, business partners and internal stakeholders to support long-term customer engagement and service development.

• Coordinate with internal departments to ensure smooth implementation of customer experience initiatives, new service offerings and related follow-up actions.

• Prepare management reports, presentation materials, customer insights and market analysis to support service planning, performance review and decision-making.

• Perform ad hoc duties and projects as assigned.

Requirements:

• Bachelor’s Degree in Business Administration, Hospitality Management, Aviation, Marketing, Communications or related disciplines.

• Minimum 5 years of relevant experience in customer experience, customer relations, account servicing, hospitality, aviation, luxury services, CRM, sales support, business development or related customer-facing functions.

• Good command of spoken and written English and Chinese; fluent Cantonese and native-level Putonghua proficiency

• Good understanding of Mainland Chinese clients’ preferences, expectations, business etiquette and service habits.

• Strong customer service mindset with excellent interpersonal, communication, presentation and stakeholder management skills.

• Good business sense and analytical capability, with the ability to interpret customer feedback, service data, market information and usage trends.

• Proactive, detail-minded and well-organised, with the ability to manage multiple priorities independently and coordinate with cross-functional teams.

• Familiarity with CRM practices, customer segmentation, customer profiling, market analysis and service personalisation would be an advantage.

• Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint.

• Candidates with more experience will be considered as Manager – Customer Experience.

Job Duties:

• Act as the on‑duty senior authority for all Line Service and apron operations during assigned shifts

• Maintain continuous physical presence on the apron to monitor aircraft movements, ramp activities and high‑risk ground handling operations

• Provide independent operational oversight, separate from frontline task execution, ensuring SOP, SMS and regulatory compliance

• Oversee and intervene in high‑risk activities including aircraft marshalling, towing/pushback, refuelling coordination, GSE operations and emergency response

• Serve as the primary escalation and decision‑making point for operational disruptions, safety concerns and incident response

• Lead on‑shift safety management, including hazard identification, immediate corrective actions and safety briefings

• Ensure compliance with all applicable requirements of AAHK, CAD and internal HKBAC standards

• Coordinate with internal stakeholders (ISC, CEx, SSS) and external parties as required to maintain safe and efficient operations

• Conduct on‑shift operational audits and follow up on safety observations, non‑compliances and corrective actions

• Support manpower deployment and shift coordination, without direct embedding in routine frontline task execution

• Participate in incident investigations, safety reporting and post‑incident reviews as required

• Perform other operational duties as assigned by senior management

Requirements:

• Diploma or above preferably in Aviation, Aircraft Engineering, Operations or related discipline

• Minimum 8 years’ experience in airside / ramp operations, with at least 3 years in a supervisory or duty‑in‑charge capacity

• Strong hands‑on knowledge of aircraft ground handling and apron safety management

• Sound understanding of SMS, risk assessment and incident management in an airside environment

• Holder of valid Hong Kong Driving Licence Classes 1, 2 and 19

• Proven ability to make independent operational decisions under pressure

• Strong leadership presence with the ability to influence without direct task ownership

• Good command of spoken and written English and Chinese

• Shift duty / roster work is required

Purpose of the Role:

To provide trusted, high-level executive, company secretarial support to the Chief Executive Officer, Senior Director and designated senior executives. The role combines disciplined executive-office coordination, stakeholder communication, technology-enabled transformation and cross-functional execution, helping senior leadership turn priorities into timely, well-governed outcomes.

Job Duties:

• Provide executive and administrative support, including diary and travel management, correspondence and follow-up of action items.

• Anticipate priorities, manage competing demands and provide concise briefings so that the CEO and supported senior executives can focus on the highest-value issues.

• Serve as a professional coordination point between the CEO, designated senior executives, departments and external stakeholders, helping maintain alignment and momentum on agreed priorities.

• Coordinate Executive Committee, Board meetings and senior management meetings, including schedules, agendas, meeting papers, logistics, minutes and follow-up actions.

• Administer secure shared folders and digitalize the workflow for Executive Committee and Board meetings, including access control, filing and version control.

• Coordinate with Board members, shareholders’ offices, internal stakeholders, external legal advisers, company secretarial service providers and other professional advisers as required.

• Provide company secretarial and corporate governance support, including maintaining minutes, resolutions, statutory registers and corporate records, and coordinating approvals and signatures.

• Liaise with airport entities, vendors, tenants, clients and other external parties, and support company events and business activities.

• Act as a digitally capable partner to the executive office by identifying opportunities to simplify workflows, reduce manual effort and improve the speed, quality and transparency of management information.

• Maintain strict confidentiality and exercise sound judgement when handling sensitive business, governance and personnel matters.

• Perform other ad hoc duties and assignments as required.

Requirements:

• Degree holder; relevant experience and a strong willingness to learn are also welcome.

• At least five years’ experience in executive assistance, business administration, project coordination or a related role.

• Experience supporting senior leaders, Board meetings or corporate governance is an advantage.

• Excellent written and spoken English and Chinese, including fluent Putonghua.

• Strong communication, organization and stakeholder-management skills.

• Proactive, adaptable and eager to take on responsibility in a dynamic business aviation environment.

• High integrity, discretion and attention to detail when handling confidential matters.

• Confident in managing multiple priorities, meeting deadlines and working independently.

• Proficient in Microsoft Office, digital collaboration tools and AI-assisted productivity solutions.

Role Introduction:

We keep developing our workplace onto Microsoft 365, AI agent and automation, and we are looking for an IT Support Engineer who wants to be part of that change.

You will be the go-to person for everyday technology across the company — keeping our people and frontline operations running smoothly — while helping them work smarter with Microsoft 365, AI and simple automation. This is a hands-on role, with direct exposure to Intune, Entra ID, AI & Power Platform and digital transformation projects.

Job Duties:

• Act as the first point of contact for day-to-day IT support — PCs, notebooks, mobile devices, printers and workplace applications.

• Troubleshoot hardware, software, user account, access, network and Wi-Fi issues, and follow through until resolved.

• Support Microsoft 365 services including Teams, Outlook, OneDrive, SharePoint, Exchange Online, Copilot, etc.

• Assist with device setup, software deployment, endpoint management & cybersecurity using Intune, Entra ID, Intune, AD, XDR, SASE and related tools.

• Provide first-line support for various business applications, meeting-room systems, digital signage, Cloud, etc.

• Help colleagues use Microsoft Copilot and other approved AI tools effectively through practical guidance and short training sessions.

• Work with departments to build and support simple Power Automate flows, Power Apps, or AI agent for application that replace manual work.

• Log incidents, requests and solutions accurately in the IT service management system and build up our knowledge base for developing AI agent for IT Support.

• Carry out first-line checks on infrastructure, network and cyber security issues, escalating to the team where needed.

• Maintain IT inventory, software licence and equipment records.

• Contribute to proof-of-concept, new function test, implementation, rollout, training, and helping users adopt new IT technology.

• Provide urgent on-site or remote support outside office hours when reasonably required.

• Perform ad-hoc IT duties as necessary

Requirements:

• Higher Diploma or Degree in Computer Science, Information Technology or a related discipline.

• At least 2 years of experience in IT support, helpdesk, desktop support or end-user computing.

• Hands-on experience supporting Windows PCs, Microsoft 365, mobile devices and common office applications.

• Working knowledge of Microsoft 365 administration, Entra ID, Intune or other endpoint management tools.

• Basic networking knowledge — IP, DNS, DHCP and Wi-Fi troubleshooting.

• Good problem-solving and documentation skills, with a customer-focused mindset.

• Good command of spoken and written English and Chinese.

• Self-motivated, willing to learn, and comfortable working as part of a small team.

• Experience with Copilot Agent Builder, Copilot Studio, Power Automate, Power Apps, PowerShell and other automation tools is an advantage.

• Experience supporting SharePoint, Teams, and business-facing applications is an advantage.

• Knowledge of IT service delivery, cybersecurity or data privacy practices is an advantage.

• Experience in aviation or another time-sensitive operational environment is an advantage.

About the Journey:

At Hong Kong Business Aviation Centre (HKBAC), we are on an exciting journey of transformation and innovation. As the premier FBO in Asia, we are actively evolving to meet the future of flight, integrating new technologies, and elevating the customer experience.

The HKBAC Management Trainee Programme is a structured 24-month fast-track development programme designed to nurture visionary, agile, and ambitious young talents into future leaders. This programme provides unparalleled exposure to our core business, offering hands-on experience across operations, premium customer service, and strategic support functions.

Through cross-departmental rotations, direct mentorship, and project leadership, trainees will develop the commercial acumen, leadership capabilities, and innovative mindset required to drive our transformation journey forward. Upon successful completion, trainees will be considered for impactful roles that align with their strengths and our strategic business needs.

Your Role in Our Transformation:

• Drive Innovation: Participate in and lead business improvement initiatives, bringing fresh perspectives to our operations, customer experience, and digital transformation projects.
• Experience the Core Business: Participate in structured job rotations across assigned departments to gain a holistic view of premium aviation and support daily operations.
• Elevate Service Excellence: Learn and master HKBAC’s service standards, safety requirements and operational procedures, while identifying ways to modernize and enhance the customer journey.
• Collaborate and Lead: Work closely with cross-functional teams and senior management, developing leadership readiness, problem-solving skills, project management skills and a strong service mindset.
• Deliver Impactful Solutions: Analyze data, prepare strategic recommendations, and present a final capstone project that addresses real business challenges.
• Continuous Growth: Actively engage in assigned training, coaching sessions, and performance reviews to accelerate professional development.
• Perform any other duties assigned by the Company.

Programme Features:

The 24-month journey includes rotational assignments across key functions, such as:

• Integrated Service Centre (ISC)
• Customer Experience
• Line Service Operations
• Selected Corporate Support Functions
• Final Project / Host Department Assignment

Note: The actual rotation sequence, duration and assignments will be tailored to business requirements and individual development progress.

Who We Are Looking For:

• Bachelor’s degree holder in Aviation, Business Administration, Hospitality, Management, Logistics, Human Resources, Communications or related disciplines.
• Fresh graduates or candidates with 1–2 years’ working experience are welcome.
• The Innovator’s Mindset: A fast learner who is highly adaptable, self-motivated, and passionate about leveraging new ideas to improve business processes.
• Aviation Passion: A genuine enthusiasm for the aviation industry, airport operations, and a dedication to delivering premium, customer-centric experiences.
• Communication Pro: Exceptional interpersonal skills and a strong team player. Good command of written and spoken English and Chinese; Putonghua would be a distinct advantage.
• Resilient & Flexible: Able to thrive in a dynamic, shift-based airport operational environment, including weekends and public holidays where required.
• Proficient in Microsoft Office applications and Chinese word processing, comfortable with modern digital tools, and eager to explore how technology can enhance operations.

Job Duties:

• Perform customer services duties such as meet and greet guests, visitors, passengers and crew, handle VIP flights, and ensure all services are handled professionally and comply with handling guidelines and regulatory requirements

• Perform daily administrative duties such as handling counter service, answering phone call, handling emails, filing and updating documents

• Perform safe and professional driving duties for guests and crew members. Shuttle personnel to designated locations at airside/landside to support daily operations (*it is applicable to staff possessing driving license only)

• Liaise closely and coordinate with aircraft operators and agents, MROs, service providers and airport’s Control Authorities on flight operation and services requirement

• Plan and arrange ramp services to ensure smooth daily operation

• Perform ad hoc duties as assigned by Superior

Requirements:

• Degree holder with at least 1 year’ relevant experience or Diploma holder with at least 3 years’ relevant experience

• Customer-oriented with good interpersonal skill and serving attitude

• Initiative, detail-oriented and good team player

• Good command of both spoken and written English / Chinese

• Holder of valid HK Driving License No. 1, 2 with clean driving record is a plus

• Shift duty is required

• Candidate with airline lounge or hotel experience is highly preferrable

• Candidate with more experience will be considered as Senior Officer – Integrated Service Centre

Job Duties:

• Perform customer services duties such as meet and greet guests, visitors, passengers and crew, handle VIP flights, and ensure all services are handled professionally and comply with handling guidelines and regulatory requirements

• Perform daily administrative duties such as handling counter service, answering phone call, handling emails, filing and updating documents

• Perform safe and professional driving duties for guests and crew members. Shuttle personnel to designated locations at airside/landside to support daily operations (*it is applicable to staff possessing driving license only)

• Liaise closely and coordinate with aircraft operators and agents, MROs, service providers and airport’s Control Authorities on flight operation and services requirement

• Plan and arrange ramp services to ensure smooth daily operation

• Assist to coach new joiners and perform DIC duty in absence of Superior
• Prearrange, issue and ensure the accuracy of all invoices

• Perform ad hoc duties as assigned by Superior

Requirements:

• Degree holder with at least 3 year’ relevant experience or Diploma holder with at least 5 years’ relevant experience

• Customer-oriented with good interpersonal skill and serving attitude

• Initiative, detail-oriented and good team player

• Good command of both spoken and written English / Chinese

• Holder of valid HK Driving License No. 1, 2 with clean driving record is a plus

• Shift duty is required

• Candidate with airline lounge or hotel experience is highly preferrable

Job Duties:

• Work closely with the Senior Manager in delivering various training programs in the Line Service Department to ensure programs are fit for purpose.
• Develop and deliver training programs to frontline staff to enhance technical knowledge, ramp safety awareness and required service standards.
• Conduct orientation sessions, provide on-the-job training for new hires in the department and in-house training and knowledge sharing across departments.
• Maintain and update all training materials in line with the Standard Operation Procedure and keep employee training records in good order.
• Deliver on-the-job training and competency assessments directly on the apron, including high-risk tasks such as aircraft marshalling, towing/pushback coordination, GSE operation, and refueling support.
• Provide real-time coaching and corrective feedback to frontline staff during live operations, reinforcing safety and service standards.
• Coordinate the pre- and post-training logistics / administrative duties to ensure smooth delivery of training courses and assist in preparing reports for management review regularly.
• Assist in arranging safety inspection / maintenance and procuring replacement Ground Service Equipment and parts to ensure the equipment is complied with OEM, HKIA recommendations and operational service standards.
• Assist on audits from external vendors.
• Support frontline and ramp operations when necessary.
• Perform ad hoc tasks as assigned by Superior.

Requirements:

• High Diploma in Aviation, Training & Development or related disciplines.
• Minimum 5 years’ hands-on experience in apron/ramp operations, including ground handling, GSE, and fueling support. Training or supervisory experience is an advantage.
• Holder of valid Hong Kong driving license code 1, 2, and 18 is essential; code 19 is highly desirable.
• Well-organized, self-motivated, attention to detail with strong sense of responsibility.
• A team player with excellent interpersonal, communication and presentation skills.
• Good command of both spoken and written English and Chinese.
• Proficiency in MS Office (Excel, Word and PowerPoint).
• This role is apron-based with significant outdoor presence; shift duty may be required to support training across all operational hours.

福利重點 (受條款及細則約束)

• 月入可達港幣 $27,000（包括底薪、加班及津貼）

• 港幣 $10,000 新人獎金（香港駕駛執照第19類）

• 每月港幣 $1,200 駕駛津貼（香港駕駛執照第19類）

• 因應運作需要提供加班機會

• 提供香港駕駛執照第19類培訓資助高達$20,000

職責:

• 為飛機抵港及離港提供地勤服務負責為飛機加油、提供衛生服務、補充食水、裝卸行李和操作地勤設備

• 於停機坪和機庫執行飛機停泊調動、拖行和引領工作及進行設備檢查

• 記錄輸入燃料數量及基本文書處理

入職要求:

• 中五或以上程度

• 最少兩年停機坪地勤或飛機維修經驗

• 持有效香港駕駛執照第1及2類（第18/19類優先）

• 能以中文溝通，具基本英語能力

• 須輪班工作

Benefits Highlights (terms and conditions apply)

• Monthly income up to HK$27,000 (including basic salary, OT & allowances)

• HK$10,000 New Join Bonus (HK Driving Licence Code 19)

• HK$1,200 Monthly Driving Allowance (HK Driving Licence Code 19)

• Overtime opportunities subject to operational needs

• Training sponsorship for HK Driving Licence Code 19 available

Job Duties:

• Aircraft arrival and departure ground handling services

• Aircraft towing, lavatory service, potable water supply

• Operate ground service equipment and perform inspections

• Assist refuelling operations and documentation

Requirements:

• Form 5 or above

• Minimum 2 years ramp handling or aircraft maintenance experience

• Valid HK Driving Licence Code 1 & 2 (Code 18/19 an advantage)

• Good command of Chinese and basic English skills

• Shift duties required

福利重點 (受條款及細則約束)

• 月入可達港幣 $38,000（包括底薪、加班及津貼）

• 港幣 $10,000 新人獎金（香港駕駛執照第19類）

• 每月港幣 $1,200 駕駛津貼（香港駕駛執照第19類）

• 因應運作需要提供加班機會

職責 :

• 帶領團隊按照正確程序處理飛機抵港或離港工作; 執行停機坪地勤支援服務，例如飛機加油、飛機停泊調動、拖行和引領工作、衛生服務、食水補充、地勤設備操作等

• 操作飛機牽引、橫過跑道（ATRC）及耳機通訊

• 指導及支援初級同事

• 確保符合安全及運作程序

入職要求 :

• 中五或以上程度

• 最少五年停機坪地勤或飛機維修經驗

• 必須持有有效香港駕駛執照第19類

• 能以中文溝通，具基本英語運作能力

• 須輪班工作

Benefits Highlights (terms and conditions apply)

• Monthly income up to HK$38,000 (including basic salary, OT & allowances)

• HK$10,000 New Join Bonus (HK Driving Licence Code 19)

• HK$1,200 Monthly Driving Allowance (HK Driving Licence Code 19)

• Overtime opportunities subject to operational needs

Job Duties:

• Lead and perform aircraft arrival and departure ground services

• Aircraft towing, runway crossing (ATRC) and headset operation

• Support and coach junior team members during operations

• Ensure compliance with safety and operational procedures

Requirements:

• Form 5 or above

• Minimum 5 years ramp handling / aircraft maintenance experience

• Valid HK Driving Licence Code 19 with clean record

• Good command of Chinese and basic English skills

• Shift duties required