業務晉升

香港商用航空中心领导区内公务机营运基地发展, 并提供多元化的就业机会。不论你是希望开展多元且具挑战性事业的职场新鲜人,或是找寻发展增值机会的专业人士,在这里均能找到合适的机会。

加入香港商用航空中心

香港商用航空中心以地区性公务机营运基地的领导机构自居。航空业舞台上一般/商用航机领域业务持续增长,吸引了不少积极而充满热诚的人才加入。香港商用航空中心明白人才是机构最宝贵的资产。为了让业务不断进步,我们决意打造一个人人平等受尊重的工作环境,为员工提供发挥空间并表现自己最好一面的机会,同时令香港商用航空中心能将服务标准维持在最高水平。此外,香港商用航空中心非常重视团队合作,以及扎根于我们的营运哲学里的座右铭 — 成功培养成功 (Success breeds success)。

职位空缺

  • 团队合作是我们在香港商用航空中心 的核心价值。全赖每天一起工作、充满拼劲的团队,我们能够随时应对急速的改变及所面对的挑战。

    Kico Yu助理经理 - 营运控制中心
  • 我觉得在这里工作的时间过得很快。对比三年前加入香港商用航空中心大家庭的时候,我觉得自己改变了很多。无论任何天气,我们每天都要为不同机种提供不同服务,每天都好像是全新的挑战和体验,但我的同伴仍会毫无保留地与我分享他们的知识、经验及技巧。幸得他们以及学习规划,我一直坚信在这里就能发挥自己的最好一面,并挑战不同领域。

    Leo Ho高级航线服务技术员
  • 我以一名助理的身份加入香港商用航空中心,随后升任为业务代表及高级主任,现在已成为经理。香港商用航空中心为我提供机会,让我可以尝试新事物,并认识不同人士。每一天都很不一样。我很感恩能够拥有这样的仕途,让我能在这里成长、发挥潜能,并每天挑战自己更进一步。

    Evita Tsui顾客服务经理

员工福利

香港商用航空中心深信人才是持续成功的关键。因此,我们非常着重于设计薪酬福利,确保待遇能吸引人才,而非只着重市场竞争性,包括:

  • 双粮

  • 花红

  • 交通津贴及轮班津贴

  • 医疗及牙科福利

  • 有系统的全面培训课程

  • 员工休闲活动

  • 长期服务奖

  • 杰出表现奖

  • 生日假期及结婚假期等

  • 进修资助

员工活动

我们理解在机场工作可能要承受很大的压力。因此,多年来我们均非常努力并投放不少资源,希望令员工工作与私人生活能达致平衡。这非常重要,因为我们视员工为主要的持份者;而作为雇主,我们有义务要照顾我们的员工。公司每年都会举办不同活动让员工参与 — 如远足、员工聚会、周年晚会、义工慈善服务等运动休闲活动。

企业社会责任

我们希望以行动带领行业,将企业社会责任(CSR)列入日常运作及决策考虑的一部份。我们将关怀小区视为企业社会责任中不可或缺的部份,并透过不同计划实践。我们非常关注小区的需要,并以实际行动支持不少业务以外的活动。

我们致力推动健全的管理模式,打造友善安全的运作环境,并推行可持续发展、与持份者建立真诚互信的关系,并关怀小区。我们的三个基础如下:

  • 推行为社会带来正面影响的政策与做法;

  • 确保自己是关注员工的需要与价值观的雇主;并

  • 与持份者及大众建立健康、真诚互信的关系。

运作管理实习生计划

2012 年起,我们展开了自己的实习生计划,我们重点希望培养未来的经理级人才及领袖,切合并协助业务发展需要。为期两年的计划为实习生提供业务上所有主要范围的学习机会,包括客户服务、后勤部门、运作中心,以及其他支持职能。主要希望能为实习生提供具体、充实及深入的培训,例如技术上的技巧、与人相处的技巧及处理工作计划的经验。除了实务上的培训,我们亦设有导师计划 (Mentorship Programme),确保实习生在事业发展上能获得更多指导。完成计划后,实习生一般会晋升至主管级职位,负责基本管理职务。

职位空缺

香港商用航空中心有限公司已连续多年获在选为处理商务航机方面的亚洲最佳公务机营运基地。香港商用航空中心亦获得其他同业的肯定及奖项。为了与想法相近的优秀人才分享我们的远见和梦想,现正诚聘以下职位。

职位名称:

  • Customer Service Representative
    Job Duties:
    • Attend the Customer Service counter, respond to queries and perform administrative duties

    • Answer phone calls inquiries, facsimile and emails of handling request

    • Update correspondence with different departments and Service Providers

    • Liaise closely and coordinate with overseas agents, aircraft operators on flight operation and services requirement

    • Co-ordinate service from different service providers

    • Monitor & answer the Air-To-Ground radio call from inbound/outbound flights

    • Prearrange, issue and ensure the accuracy of all invoices before presenting to pilot in command for signature or collect payment prior aircraft departure

    • Meet and greet guests, visitors, passengers and crew and assist on baggage

    • Filing and updating documents

    • Coordinate with Controlling Authorities

    • Coordinate with Line Service Department, Guest Relations Department, Client Service Department and Centre of Operations on daily operation

    • Provide service to passengers and crew members for all flight

    • Perform ad hoc duties as assigned by Superior

    Requirements:
    • Degree holder with at least 1 year’ relevant experience or Diploma holder with at least 3 years’ relevant experience

    • Customer-oriented with strong interpersonal skill and serving attitude

    • Initiative, detail-oriented and good team player

    • Good command of both spoken and written English & Chinese

    • Holder of Driving License 1, 2 is an advantage

    • Willing to work on shift duty

  • Line Service Technician
    Job Duties:
    • Provide aircraft arrival / departure routine services

    • Handle aircraft refueling, aircraft towing in both apron and hangar, lavatory service, potable water supply service, luggage handling, external power supply and ground service equipment

    • Perform daily inspection and routine check on Ground Service Equipment

    • Provide driving support for operational needs

    • Act as headset man and perform walk around check of inbound and outbound flight movements

    • Handle aircraft fueling operations and associated documentations and records

    • Responsible for basic data input in HKBAC system

    • Perform other duties as assigned by Superior

     

    Requirements:
    • Form 5 or above with minimum 5 years’ relevant experience

    • Must hold a valid Hong Kong Driving License Class 1 & 2, holding a valid Hong Kong Driving License Class 18 & 19 is definitely an advantage

    • Good command of both spoken and written English and Chinese

    • Shift duty is required

  • Customer Service Supervisor
    Job Duties:
    • Supervise Customer Service team to provide top quality customer services

    • Ensure Customer Service teams are able to perform their required tasks in each shift

    • Deputize for Assistant Manager – Customer Service to oversee the operation of the Customer Service office during his/her absence

    • Assist to conduct Annual Performance Appraisal for Customer Service staff

    • Train and mentor new join staff of Customer Service Department

    • Assist in drafting manuals / guidelines for the Department

    • Liaise with service providers and operators on operational issues

    • Network with various airport organizations, embassy, customers to maintain a good relationship

    • Monitor the service process to ensure all services are handled professionally and comply with handling guidelines and regulatory requirements

    • Assist in the development and implementation of various service excellence measurement/ procedures to reinforce the quality culture for the Company

    • Other ad hoc duties assigned by superior

     

    Requirements:
    • Degree holder with at least 5 years’ relevant experience, or

    • Diploma holder with at least 6 years’ of customer service experience with at least 2 years’ in supervisory level

    • Excellent interpersonal and supervisory skill

    • Strong troubleshooting and problem solving skills

    • Mature and positive attitude with high level of teamwork spirit

    • Excellent command of both verbal and written English / Chinese

    • Holder of Driving License 1, 2 is an advantage

    • Willing to work on shift duty

*必需

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