Job Duties:
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Attend the Customer Service counter, respond to queries and perform administrative duties
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Answer phone calls inquiries, facsimile and emails of handling request
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Update correspondence with different departments and Service Providers
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Liaise closely and coordinate with overseas agents, aircraft operators on flight operation and services requirement
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Co-ordinate service from different service providers
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Monitor & answer the Air-To-Ground radio call from inbound/outbound flights
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Prearrange, issue and ensure the accuracy of all invoices before presenting to pilot in command for signature or collect payment prior aircraft departure
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Meet and greet guests, visitors, passengers and crew and assist on baggage
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Filing and updating documents
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Coordinate with Controlling Authorities
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Coordinate with Line Service Department, Guest Relations Department, Client Service Department and Centre of Operations on daily operation
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Provide service to passengers and crew members for all flight
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Perform ad hoc duties as assigned by Superior
Requirements:
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Degree holder with at least 1 year’ relevant experience or Diploma holder with at least 3 years’ relevant experience
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Customer-oriented with strong interpersonal skill and serving attitude
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Initiative, detail-oriented and good team player
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Good command of both spoken and written English & Chinese
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Holder of Driving License 1, 2 is an advantage
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Willing to work on shift duty