香港商用航空中心有限公司已連續多年獲在選為處理商務航機方面的亞洲最佳公務機營運基地。香港商用航空中心亦獲得其他同業的肯定及獎項。為了與想法相近的優秀人才分享我們的遠見和夢想，現正誠聘以下職位。

職位名稱:

• Line Service Technician

  Job Duties:

  • Provide aircraft arrival / departure routine services

  • Handle aircraft refueling, aircraft towing in both apron and hangar, lavatory service, potable water supply service, luggage handling, external power supply and ground service equipment

  • Perform daily inspection and routine check on Ground Service Equipment

  • Provide driving support for operational needs

  • Act as headset man and perform walk around check of inbound and outbound flight movements

  • Handle aircraft fueling operations and associated documentations and records

  • Responsible for basic data input in HKBAC system

  • Perform other duties as assigned by Superior

   

  Requirements:

  • Form 5 or above with minimum 5 years’ relevant experience

  • Must hold a valid Hong Kong Driving License Class 1 & 2, holding a valid Hong Kong Driving License Class 18 & 19 is definitely an advantage

  • Good command of both spoken and written English and Chinese

  • Shift duty is required

• Assistant Manager – Line Service

  Job Duties:

  • Work closely with Department Manager to perform daily administration duties including but not limited to managing airport permit application, attendance record / leave application, monthly reporting, department budgeting, regular audit checks, company events and staff activities

  • Ensure all SOP are complied with external manuals and operational requirements

  • Ensure the new guidelines/circulars/work instructions are delivered to frontline staff clearly and properly

  • Manage the costs effectiveness and utilization of operational and office wares

  • Manage the communication devices and accessories and evaluate devices and system upgrade/maintenance if needed

  • Monitor, evaluate and keep track of the KPI record and able to provide suggestion for improvement if needed

  • Assist in planning, developing and implementing standards to enhance the efficiency, quality and service delivery

  • Assist in safety inspection and maintenance for all Ground Service Equipment is complied with OEM, HKIA recommendations and operational service standards

  • Perform ad-hoc duties as assigned by Superiors

   

  Requirements:

  • Degree holder with at least 3 years of relevant experience in the aviation industry

  • Strong knowledge in planning, project/process analysis preferably in general aviation field

  • Excellent interpersonal, problem solving, supervisory and communication skills

  • Detail-oriented, mature, positive and Can-Do attitude with strong sense of responsibility

  • Good command of both spoken and written English and Chinese

  • Proficient in MS Office applications and Chinese Word Processing

  • Holder of valid Hong Kong Driving License No. 1 and 2 is an advantage

• Assistant Manager – Security

  Job Duties:

  • Assist in the implementation of the laid down security measures as stipulated in the Tenant Restricted Area (TRA) Security Program

  • Compose and update security-related documents, which includes TRA Security Program, security risk assessments, KPI, circulars, Security Awareness Training materials

  • Conduct security trainings and briefings for HKBAC staff & tenants

  • Closely work with related authorities for meeting the required statutory standards and to enhance the overall aviation security culture

  • Monitor and supervise security contractors’ performance to upkeep a highly proficient security services standard, including AVSECO and security system contractors

  • Organize security exercise to enhance security awareness

  • Coordinate security arrangement for special events. E.g. special events, VIP flights, static display

  • Perform other ad hoc duties as assigned by Superior

   

  Requirements:

  • Degree Holder/Diploma with at least 5 years’ of working experience preferably in airport operations

  • Good interpersonal, communication and problem solving skills, well-organized and with detail-minded

  • Proficient in written and spoken English and Chinese

  • Airport or Security operation experience will be an advantage

  • Willing to work outside office hours occasional

  • Able to work independently

• Customer Service Supervisor

  Job Duties:

  • Supervise the overall daily operations of Customer Service team

  • Responsible for handling customer service process and monitoring all services provided by the team are handled professionally and comply with handling guidelines and regulatory requirements in the process

  • Acts as Duty Supervisor to coordinate with other departments on daily operations

  • Liaise with external parties on operational issues

  • Coordinate with the Protocol, the Government VIP lounge and Control Authorities when there are VVIP flights

  • Assist in preparing Annual Performance Appraisal Form for Customer Service staff

  • Assist in drafting manuals / guidelines

  • Establish and maintain good working relationship with airport entities, service providers, operators and customers

  • Provide training and coaching to new staff

  • Perform ad hoc duties as assigned by superior

   

  Requirements:

  • Degree holder with at least 4 years’ relevant experience, or

  • Diploma holder with at least 6 years’ of customer service experience with at least 2 years in supervisory level

  • Strong customer service, supervisory and problem solving skill

  • Mature and positive attitude with high level of teamwork spirit

  • Excellent command of both verbal and written English / Chinese

  • Holder of Driving License 1, 2 is an advantage

  • Shift duty is required

• Senior Customer Service Officer

  Job Duties:

  • Lead a team in handling daily operation duties and ensure all services are handled professionally and comply with handling guidelines and regulatory requirements

  • Provide customer service to passengers and crew members in all flight related matters

  • Co-ordinate with external parties, such as services’ providers, airport control authorities and cross departments on daily operation

  • Co-ordinate with the Protocol, the Government VIP lounge and control authorities when there are VVIP flights

  • Prearrange, issue and ensure the accuracy of all invoices before aircraft departure

  • Liaise and follow up with Accounts Department for any invoicing issues

  • Provide training and coaching to new staff

  • Perform any ad hoc duties as assigned by superior

   

  Requirements:

  • Degree holder with 3 years relevant experience or

  • Diploma holder with at least 4 years’ of relevant experience

  • Good interpersonal skill and customer service skill

  • Independent, mature and detail-oriented with strong sense of responsibility

  • Good command of both verbal and written English / Chinese

  • Holder of Driving License 1, 2 is an advantage

  • Willing to work on shift duty

• Guest Relations Officer (Bell & Concierge)

  Job Duties:

  • Monitor the Concierge counter and ensure its professionalism

  • Foster quality customer services and enhance relationships with flight crew and passengers

  • Handle all crew and passenger luggage and maintain effective communications with related parties to deliver luggage to/from aircraft

  • Attend and offer assistance to all visitors as well as monitor all activities within the terminal and the traffic flow at the driveway and carpark

  • Perform ad hoc duties as assigned

   

  Requirements:

  • Certificate holder with minimum 4 years’ experience preferably in Concierge / Bell service OR F.7 with minimum 6 years’ experience preferably in Concierge / Bell service

  • Pleasant, courteous, efficient, willing to serve and well groomed appearance

  • Good communication, interpersonal and leadership skills

  • Good command of both spoken and written English / Chinese

  • Shift duty is required

  • Candidate with more experience will be considered as Senior Guest Relations Officer

• Executive Assistant / Project Manager

  Job Duties:

  • Act as Corporate Secretary, duties including but not limited to, scheduling and attending Board meetings, handling logistics and preparing material for Board meetings, taking notes and fielding general queries from Board members

  • Provide full spectrum of administrative support and schedule organization for senior executive

  • Compile the presentation materials and documents by consolidating the inputs from the various stakeholders and analyzing the information searches

  • Identify new customers and explore good business opportunities

  • Conduct market research/financial feasibility studies and analysis to evaluate the profitability of the business projects/cases

  • Provide professional sales & account management and customer services support to maintain excellent relationship with existing and new customers

  • Liaise with airport entities, vendors, tenants, clients and attend meetings when necessary

  • Perform other ad hoc or miscellaneous duties assigned

   

  Requirements:

  • Degree holder in a related discipline or other relevant qualifications

  • With over 5 years of experience in company secretarial/executive works/sales & account management in sizable and reputable companies. With legal background/exposure is an advantage

  • Detail oriented, highly organized and independent with strong sense of responsibility

  • Fast learner and willing to learn with a positive ‘can do’ attitude, with excellent interpersonal, negotiation and communication skills

  • Sales and result oriented with strong business acumen and market awareness

  • Proficient in both written and spoken English and Chinese, including Mandarin

  • Occasional travel is required