Hong Kong Business Aviation Centre

Customer Privacy Policy

This Customer Privacy Policy (Privacy Policy) sets out how Hong Kong Business Aviation Centre Limited (“HKBAC”, “us”, “our” or “we”) handle personal information (Personal Data) of our customer.

This Privacy Policy applies when you place service request from our mobile operating system, HKBAC Connect, or from emails to us. By placing your service request, you give us your consent to process your Personal Data for the purposes mentioned herein.

1.   Our Commitment to Privacy

At HKBAC, we are committed to protect your Personal Data. This Privacy Policy outlines how we collect, use and store the Personal Data we obtain from you through the online system or through email messages relating to service requests.

2.   The Personal Data We Collect

We shall collect your Personal Data directly, online or through email messages, or from third parties including travel agents and aircraft operators whom interact with us on your behalf, relating to customer support services including but not limited to:

a.   Your personal information such as your full name, gender, date of birth, nationality, passport information or other personal identification number;

b.   Your contact information such as phone number or email address; and

c.   Your credit card information.

We collect your Personal Data on a need-to-know basis for business purpose only. Certain Personal Data are required for specific services and if you are unable to supply such Personal Data, we may be unable to provide the services to you in full and shall notify you in advance.

3.   How we use your Personal Data

We shall use your Personal Data for the following purposes:

a.  Providing services – We process your Personal Data to provide the services you have requested and facilitate your travel arrangement;

b.  Identification and authentication – We use your Personal Data to verify your identity and to ensure the security of your personal data;

c.  Communicating with you – We may use your Personal Data to communicate with you for safety and security purpose and in emergency situations;

d.   Complying with our obligations: We may process our Personal Data to comply with legal and regulatory requirements where this is explicitly required by law;

e.   Marketing: We shall use your Personal Data to provide our updated news, information and offers for customer relationship purposes.

We may share your Personal Data with our service providers and business partners that
perform business operations for us for the purposes set forth above. We may disclose your
perform business operations for us for the purposes set forth above. We may disclose your
parties where necessary to comply with a legal or regulatory obligation, or otherwise to
protect our rights or the rights of any third party.

We shall not use or share your Personal Data in circumstances unrelated to those described
above without first notifying you. And we shall not share your Personal Data with third party

4.   Our Commitment to Data Security & Storage

All Personal Data we collect about you is stored on our or our subcontractors’ secure servers.
We comply with our security policies and standards when accessing or using this information
and restrict access to your Personal Data to those persons who need to use it for the purpose(s)
for which it was collected. We use a range of physical, electronic and managerial measures
to ensure that we keep your personal information secure, accurate and up to date.

All Personal Data that has been collected from you will only be stored for a limited duration
that is relevant to the purpose for which it was processed and for as long as required by
applicable law.

5.   Direct marketing

Our marketing communications may send you company updates and promotion offers

You may opt out from receiving marketing communications at any time via the opt-out
function at the email or by sending an email to us at [email protected].

6.   Your Rights over Personal Data

You have the right over your Personal Data we hold about you including the right to access,
amend, delete or restrict our use or processing your Personal Data. You also may have a
right to lodge a complaint with your local data protection or privacy regulator.

Should you have any enquiries about your Personal Data held by us, please do not hesitate to
contact us at [email protected] or by mail at:
Data Protection Officer
Hong Kong Business Aviation Centre Limited
12 South Perimeter Road, Hong Kong
International Airport, Lantau, Hong Kong

We shall charge a reasonable fee for the processing of any data access request in accordance
with local data protection legislation

7.   Links to other websites

The HKBAC website and mobile operating system may contain links to other websites that
are operated by third party companies with different privacy practices. You should remain
alert when you leave our system and read the privacy statements of other websites. We have
no control over Personal Data that you submit to or receive from these third parties.

8.   Use of Cookies

Cookies help us provide you with a better website service by enabling us to deliver content to
you. By using our website and/or mobile operating system, HKBAC Connect, you agree that
we can place cookies on your device as described in this Privacy Policy. We use necessary
cookies on the HKBAC website and mobile operating system, which are essential to access
various features and ensure you get the best experience on our website and system. We may
collect information about your computer, including your IP address, operating system and
browsing activities. They will help us comprehend how users engage with the website or
system, leading to better performance and enhanced user experience. This is statistical data
and does not identify any individual

We also use session cookies for various functions, such as signing in, which enable us to
track a user’s activity during a browser session. A browser session begins when you open the
browser window and ends when you close the browser window. Session cookies are created
temporarily and are deleted once you close the browser.

You can configure your web browser to either disable cookies or to be informed if a cookie is
set. Please note that some of our services may not function optimally if cookie usage is

9.   Revision and Changes to our Privacy Policy

We shall periodically update our Privacy Policy when required. We reserve the right to
change this Privacy Policy without advance notice. The latest version of the policy will
always be available on our website with the revision date located hereafter.

Last updated: 05 MAR 2024

Service Enquiry