Contact Us

FAQ

Flight Operations

HKBAC is pleased to assist you for runway slot coordination, please contact [email protected] for more information.

Please click here for more detail.

The Airport Transport (Licensing of Air Service) Regulations require that any person wishing to use aircraft in Hong Kong for provision of non-scheduled air service must obtain a permit from the Director-General of CAD.

The application must be submitted at least 3 working days before the anticipated arrival/departure date of the flight in Hong Kong. For services operated by new or infrequent operators, it is advisable that an application be submitted at least two weeks prior to the date of operation.

For more details, please visit: https://www.cad.gov.hk/english/efiling_home.html

HKBAC could provide information on both business jet and helicopter chartering services for your reference. Please contact our Customer Service Team via [email protected] for more information.

According to the Airport regulations, no outside vehicle is allowed to enter the airport restricted area (planeside). Your representative can greet the passenger at HKBAC Executive Lounge with prior arrangement.

Deluxe vehicles will be arranged to transfer crew member and passenger to/from aircraft and executive lounge upon aircraft arrival and departure.

Aircraft towing or self-taxi operations will be arranged to support arrivals, departures and any required operations.  Please contact [email protected] for further assistance.

HKBAC operates round the clock (24 hours) and 7 days a week.

There are 7 hotels close by HKBAC including the Regal Airport Hong Kong, Hong Kong SkyCity Marriott Hotel and Regala Skycity Hotel which are near airport area.

The Novotel Citygate Hong Kong Hotel, Sheraton Hong Kong Tung Chung Hotel, Four Points by Sheraton Hong Kong and the Silveri Hong Kong – MGallery which are near Tung Chung area. All seven hotels are within 15 minutes driving distance with HKBAC.

HKBAC is pleased to provide assistance for hotel reservations, please contact [email protected] for more information.

HKBAC could arrange limousine service from HKBAC to Macau or Zhuhai through Hong Kong-Zhuhai-Macau Bridge.

Alternatively, HKBAC could arrange limousine service from HKBAC to ferry pier downtown for taking ferry services. Direct transfer from HKBAC to SkyPier is not applicable.

For reservation and price quotation, please contact our Customer Service Team via [email protected].

Following a prolonged disruption to airport operations such as flow control, typhoon and closure of runway, the Flight Rescheduling Control System (FRCS) will be activated by Airport Authority with a view to resuming normal airport operations in an orderly manner. During the activation of the FRCS, slot clearance requests for all flights to be operated during the recovery period will be handled by Airport Authority. All allocated slot from OCS during the FRCS period will be automatically cancelled. HKBAC is the only appointed agent to apply the runway slot for business jets while FRCS is activated.

Flight operator/agents should notify HKBAC if there is an animal onboard at the time when submitting the ground handling request.

Advanced notification of such special handling should be at least 2 working days prior to the operation day to allow sufficient time for the liaison with the concerned government authorities.

Please note the maximum number of animals in each flight that HKBAC can handle is thirty. For more details, please click here to see the updated Guidance on Flight with Animal Onboard.

Passengers (animal owners) are required to accompany their animals at all times at HKBAC, including during inspection and quarantine procedures carried out by the AFCD.

All animals on HKBAC premises are required to be kept in an individual escape proof container / carrier at all times. For safety reasons, animals are strictly prohibited from walking on or off leash in the car park area, lounge and on the ramp

To minimize the disturbance to other business travellers at the terminal, passengers travelling with animal should use HKBAC private room during waiting time at the terminal for both departure and arrival. HKBAC private room would be reserved and the room would be thoroughly cleaned and disinfected regularly.

For HKBAC Instruction Pet Travel by Private Jet, please click here.

CIQ

Customs and Immigration officers will be on-site at HKBAC when there are flights operating at HKBAC.

The clearance process is quick, around 5-15 minutes normally. However, the actual time is subject to the type of travelling document and number of passengers.

Passengers entering HKSAR at control points are required to declare to Customs officers any prohibited / controlled items and the quantity of dutiable commodities (liquor, tobacco, cigarette and cigar) which are not entitled or in excess of the duty-free concessions.

For details, please refer to Customs and Excise Department official website for latest information:

https://www.customs.gov.hk/en/passenger_clearance/index.html

For the visa/entry permit requirement, please visit Immigration Department official website: https://www.immd.gov.hk/eng/services/visas/visit-transit/visit-visa-entry-permit.html

No entry visa can be granted upon arrival, all crew/passengers must have a valid travel document and a visa/entry permit to visit.

The API System refers to an electronic communications system whereby required data/information are collected and transmitted to the border control agency prior to/after departure of civil aircraft (including helicopters).  In short, the requirement involves the capture of personal data of travellers and their respective aircraft information by the concerned aircraft operators/agents and the subsequent transmission, before/after the aircraft takes off from the last port, to the border control agency of the destination port.

For details on the implementation of the API System in Hong Kong, please visit the website of Hong Kong Immigration Department.

Facilities

One private rooms which can accommodate 6 to 12 people can be reserved, where food and beverage services, LED television, variety of International magazine & newspapers, desktop computer and printer are available for use.

For reservation and price quotation, please contact our Customer Service Team via [email protected].

4. Shower room is now reopened for crew/ passenger use.  For reservation, please contact our Customer Service Team via [email protected].

A conference room with a capacity of up to 10 people is available for reservation. It is equipped with projector, whiteboard & flip chart, polycom phone, laptop computer and printer, Wi-Fi access as well as complimentary beverage services.

Special request on settings and requirement to cater your meeting needs is welcomed upon request. For reservation and price quotation, please contact our Customer Service Team via [email protected].

There is no restaurant at HKBAC, however refreshments and beverages are available at our Executive Terminal Building for crew and passengers.

There are restaurants close by at the main terminals for commercial flights (Terminal One) and Tung Chung area which is within 15 minutes driving distance.

HKBAC car park is located at the front of the HKBAC Executive Terminal Building. Parking is complimentary if your vehicle is for crew and passenger pick-up and drop-off.

HKBAC accepts a variety of payment methods. See payment method below to find out more:

  • Cash (HKD, RMB and USD)
  • American Express
  • Visa Card
  • Master Card
  • China Union Pay Card
  • WeChat pay (both China & HK Wallet)
  • Alipay (both China & HK Wallet)
  • KHI Card (US Military only)
  • AV Card

Direct Billing (Company with a credit account only)

There are 3 aircraft hangars located at HKBAC, which can accommodate all major business jet models (i.e., GL7500, G650, B737 and A318 etc.).  Please contact [email protected] for further assistance on hangar space arrangements.

The HKBAC Apron is capable to accommodate Code C aircraft types, including Global Express 7500, ACJ (A319neo/A320) and BBJ (B737-Max 8).

HKBAC is equipped with both towbarless and conventional aircraft tractors to provide towing services both inside the HKBAC Apron and cross-runway towing outside the HKBAC apron.

HKBAC can provide maintenance support coordination with based local approved license holders for technical services, including maintenance requirement, interior cleaning, exterior dry clean or wet wash, bright work polishing, aircraft disinfection, etc.  Please contact [email protected] for further assistance.

Personal Information Collection Statement
(For Recruitment)

1. The personal data provided by you as the applicant will be used by the Hong Kong Business Aviation Centre Ltd. (“HKBAC”) to assess your suitability for the applied and or/any other suitable position within the Company

2. Your personal data held by HKBAC will be kept strictly confidential and only disclosed to the authorized persons within HKBAC for processing the application

3. Under the Personal Data (Privacy) Ordinance, you have the right to request access to, and to request correction of, your personal data held by HKBAC. Such request should be addressed to the Human Resources Manager in writing to: HKBAC, 12 South Perimeter Road, HKIA, Lantau, N.T. HK

4. Under the Personal Data (Privacy) Ordinance, HKBAC has the right to charge a reasonable fee for the costs related to your data access request.

5. If you have not been contacted by HKBAC within 6 weeks from the application submission date, you may assume that your application has been unsuccessful. All personal data will be kept for a period of 6 months from the application submission date and will be destroyed afterwards.