The Hong Kong Business Aviation Centre Ltd. (HKBAC) has been rated for many years the Best Asian FBO for handling business jets. HKBAC has also received many other industry recognitions and awards. To share our vision and dreams with more likeminded talents, we are currently seeking high caliber candidates to fill the following positions:

Job Titles:

• Line Service Technician

  Job Duties:

  • Provide aircraft arrival / departure routine services

  • Handle aircraft refueling, aircraft towing in both apron and hangar, lavatory service, potable water supply service, luggage handling, external power supply and ground service equipment

  • Perform daily inspection and routine check on Ground Service Equipment

  • Provide driving support for operational needs

  • Act as headset man and perform walk around check of inbound and outbound flight movements

  • Handle aircraft fueling operations and associated documentations and records

  • Responsible for basic data input in HKBAC system

  • Perform other duties as assigned by Superior

   

  Requirements:

  • Form 5 or above with minimum 5 years’ relevant experience

  • Must hold a valid Hong Kong Driving License Class 1 & 2, holding a valid Hong Kong Driving License Class 18 & 19 is definitely an advantage

  • Good command of both spoken and written English and Chinese

  • Shift duty is required

• Assistant Manager – Line Service

  Job Duties:

  • Work closely with Department Manager to perform daily administration duties including but not limited to managing airport permit application, attendance record / leave application, monthly reporting, department budgeting, regular audit checks, company events and staff activities

  • Ensure all SOP are complied with external manuals and operational requirements

  • Ensure the new guidelines/circulars/work instructions are delivered to frontline staff clearly and properly

  • Manage the costs effectiveness and utilization of operational and office wares

  • Manage the communication devices and accessories and evaluate devices and system upgrade/maintenance if needed

  • Monitor, evaluate and keep track of the KPI record and able to provide suggestion for improvement if needed

  • Assist in planning, developing and implementing standards to enhance the efficiency, quality and service delivery

  • Assist in safety inspection and maintenance for all Ground Service Equipment is complied with OEM, HKIA recommendations and operational service standards

  • Perform ad-hoc duties as assigned by Superiors

   

  Requirements:

  • Degree holder with at least 3 years of relevant experience in the aviation industry

  • Strong knowledge in planning, project/process analysis preferably in general aviation field

  • Excellent interpersonal, problem solving, supervisory and communication skills

  • Detail-oriented, mature, positive and Can-Do attitude with strong sense of responsibility

  • Good command of both spoken and written English and Chinese

  • Proficient in MS Office applications and Chinese Word Processing

  • Holder of valid Hong Kong Driving License No. 1 and 2 is an advantage

• Senior Customer Service Officer

  Job Duties:

  • Lead a team in handling daily operation duties and ensure all services are handled professionally and comply with handling guidelines and regulatory requirements

  • Provide customer service to passengers and crew members in all flight related matters

  • Co-ordinate with external parties, such as services’ providers, airport control authorities and cross departments on daily operation

  • Co-ordinate with the Protocol, the Government VIP lounge and control authorities when there are VVIP flights

  • Prearrange, issue and ensure the accuracy of all invoices before aircraft departure

  • Liaise and follow up with Accounts Department for any invoicing issues

  • Provide training and coaching to new staff

  • Perform any ad hoc duties as assigned by superior

   

  Requirements:

  • Degree holder with 3 years relevant experience or

  • Diploma holder with at least 4 years’ of relevant experience

  • Good interpersonal skill and customer service skill

  • Independent, mature and detail-oriented with strong sense of responsibility

  • Good command of both verbal and written English / Chinese

  • Holder of Driving License 1, 2 is an advantage

  • Willing to work on shift duty

• Senior Guest Relations Officer

  Job Duties:

  • Assist the Duty-in-charge in managing the day-to-day operation of the Executive Lounge

  • Provide courteous, professional and efficient service at all times to achieve the highest level of customers’ experience and satisfaction

  • Engage in heart-felt and genuine conversation and respond to customers’ inquiries in an efficient and professional matter

  • Responsible for maintaining free flow of customers in Executive Lounge as well as driveway and car park if necessary

  • Provide recommendation in review of SOP and new F&B menu and setup if necessary

  • Support superior to conduct coaching and counseling to frontline staff / new joiners

  • Perform daily administrative works and record keeping tasks etc

  • Establish and maintain effective working relationship with cross departments for overall smooth operations

  • Perform ad hoc duties as assigned by Superior

   

  Requirements:

  • Higher Diploma holder, preferably in Hotel and Management Studies, with 3 years or above experience, preferably in VIP lounge / CS / Guest Relations field

  • OR Diploma holder, preferably in Hotel and Management Studies, with 5 years or above experience, preferably in VIP lounge / CS / Guest Relations field

  • Pleasant, courteous, efficient , observational, willing to serve and well groomed appearance

  • Good interpersonal, communication and presentation skills

  • Good command of both verbal and written English / Chinese

  • Willing to work on shift duty

• Coordinator

  Job Duties:

  • Provide all-round operational support in daily operations

  • Assist in coordinate with MRO companies, flight operators/ tenants as well as handle crew services’ requests

  • Perform administration duties such as handling of emails/ phone calls, billing and invoicing, data input, filing and checklists etc

  • Handle MOS related duties and generation of monthly reports

  • Provide ramp services and support frontline operations staff as required

  • Perform any ad hoc tasks as assigned by Superior

   

  Requirements:

  • Higher Diploma in aviation, business administration or relevant disciplines

  • At least 1 year relevant experience

  • Airport operation experience preferred but not essential

  • Strong sense of responsibilities, detail-oriented and well-organized

  • Good command on both written and spoken Chinese and English

  • Excellent computer skills

  • Possess valid HK driving license is an advantage

  • Willing to work on shift duty

  • Candidate with more experience will be considered as “Senior Coordinator”