CAREERS

HKBAC prides itself as the leader in the FBO business in the region.

Why Join HKBAC

HKBAC prides itself as a leading FBO in the region. The growing GA/BA sector within the aviation arena constantly attracts talents with strong drive and passion to join. At the HKBAC, we understand that people are our most important asset. As our business continues to thrive, we are determined to provide a working environment in which everyone is respected, given the opportunity to excel and to perform at their best in order for HKBAC to maintain the highest service standards. Besides, here at HKBAC, we value teamwork and the principle that – ‘success breeds success’; a motto that is firmly embedded in our operating philosophy.

SEE OPENINGS!

  • Team work is our core value here at HKBAC. Thanks to the energetic team I work with every day, we are able to deal with the fast-pace change and challenges we meet.

    KICO YUAssistant Manager - Centre of Operations
  • I joined as an assistant, who was then promoted to be a representative, then a senior, and now I am a Manager. HKBAC provides me with the opportunity to try new things and meet new people.  Every day is different. I am blessed with a career path in which I am allowed to grow, play out my potential, and am challenged every day to do better.

    Evita TsuiCustomer Service Manager
  • Time passed quickly for me as a line service technician here. I felt so different to the person I was 4 years ago before I joined the HKBAC family. Each day is a challenge and experience as we need to provide different services for different kinds of aircraft, in good weather or bad, but my teammates unreservedly shared with me their knowledge, experience and skills. Because of them and the learning path, I never have any doubts that we are able to excel and brave new horizons.

    Leo HoSenior Line Service Technician

Staff Benefits

At HKBAC, we believe that our people are vital to our continued success. As such, we pay special attention to design our remuneration package and benefits to ensure they are attractive and ‘more than’ competitive, which include:

  • Doubly pay

  • Discretionary bonus

  • Transportation Allowance and Shift Allowance

  • Medical & Dental Benefits

  • Structured and Comprehensive Training

  • Staff Recreational Activities

  • Long Service Awards

  • Outstanding Performance Awards

  • Birthday Leave & Marriage Leave etc.

  • Education Sponsorship

Staff Activities

We understand very well that working in the airport can sometimes be quite stressful. Therefore, over the years we have been putting more effort and resources to help our staff to strike a good work-life-balance. This is essential as we view our staff as key stakeholders, and, as an employer, we have a duty to take care of our staff. Every year the company will organise different activities for staff to participate in; for instance sports and recreational events like hiking, staff gatherings and annual dinner, as well as voluntary and charity work.

Corporate and Social Responsibility

We are committed to leading by example in the way we integrate corporate social responsibility (CSR) into our operational decisions and practices. Community care is an integral part of our CSR, and is carried out through various programmes. We are strongly aware of the needs in our community and have supported a number of meaningful activities outside of work.

We endeavour to foster sound management practices, to create a congenial and safe operating environment, and thus promote sustainable growth, build meaningful relationships with our stakeholders, and care for the community. The following are our 3 foundations:

  • Adopt policies and practices which make positive contribution to the society;

  • Ensure that we are an employer of choice who are aware of the needs and values of our employees; and

  • Build healthy and meaningful relationships with external stakeholders and the public.

Operations Management Trainee Programme

Since 2012, we have developed our own in-house trainee programme with a strong focus to groom future managers and leaders to match our business needs. The 2-year programme offers the trainee the opportunity to go through all key functions of the business including Customer Service, Line Service and Centre of Operations, as well as other supporting functions. The objective is to provide our trainees with solid, fulfilling and in-depth training such as technical skills, people skills and project management experiences. Apart from on-the-job training, we have also designed a mentorship scheme for trainees to ensure there will be someone to provide guidance in their career development. Upon completion of the trainee programme, a typical path of our trainees will be a promotion to a supervisory level position to take up basic management responsibilities.

Job Post

The Hong Kong Business Aviation Centre Ltd. (HKBAC) has been rated for many years the Best Asian FBO for handling business jets. HKBAC has also received many other industry recognitions and awards. To share our vision and dreams with more likeminded talents, we are currently seeking high caliber candidates to fill the following positions:

Job Titles:

  • Customer Service Representative
    Job Duties:
    • Attend the Customer Service counter, respond to queries and perform administrative duties

    • Answer phone calls inquiries, facsimile and emails of handling request

    • Update correspondence with different departments and Service Providers

    • Liaise closely and coordinate with overseas agents, aircraft operators on flight operation and services requirement

    • Co-ordinate service from different service providers

    • Monitor & answer the Air-To-Ground radio call from inbound/outbound flights

    • Prearrange, issue and ensure the accuracy of all invoices before presenting to pilot in command for signature or collect payment prior aircraft departure

    • Meet and greet guests, visitors, passengers and crew and assist on baggage

    • Filing and updating documents

    • Coordinate with Controlling Authorities

    • Coordinate with Line Service Department, Guest Relations Department, Client Service Department and Centre of Operations on daily operation

    • Provide service to passengers and crew members for all flight

    • Perform ad hoc duties as assigned by Superior

    Requirements:
    • Degree holder with at least 1 year’ relevant experience or Diploma holder with at least 3 years’ relevant experience

    • Customer-oriented with strong interpersonal skill and serving attitude

    • Initiative, detail-oriented and good team player

    • Good command of both spoken and written English & Chinese

    • Holder of Driving License 1, 2 is an advantage

    • Willing to work on shift duty

  • Line Service Technician
    Job Duties:
    • Provide aircraft arrival / departure routine services

    • Handle aircraft refueling, aircraft towing in both apron and hangar, lavatory service, potable water supply service, luggage handling, external power supply and ground service equipment

    • Perform daily inspection and routine check on Ground Service Equipment

    • Provide driving support for operational needs

    • Act as headset man and perform walk around check of inbound and outbound flight movements

    • Handle aircraft fueling operations and associated documentations and records

    • Responsible for basic data input in HKBAC system

    • Perform other duties as assigned by Superior

     

    Requirements:
    • Form 5 or above with minimum 5 years’ relevant experience

    • Must hold a valid Hong Kong Driving License Class 1 & 2, holding a valid Hong Kong Driving License Class 18 & 19 is definitely an advantage

    • Good command of both spoken and written English and Chinese

    • Shift duty is required

  • Customer Service Supervisor
    Job Duties:
    • Supervise Customer Service team to provide top quality customer services

    • Ensure Customer Service teams are able to perform their required tasks in each shift

    • Deputize for Assistant Manager – Customer Service to oversee the operation of the Customer Service office during his/her absence

    • Assist to conduct Annual Performance Appraisal for Customer Service staff

    • Train and mentor new join staff of Customer Service Department

    • Assist in drafting manuals / guidelines for the Department

    • Liaise with service providers and operators on operational issues

    • Network with various airport organizations, embassy, customers to maintain a good relationship

    • Monitor the service process to ensure all services are handled professionally and comply with handling guidelines and regulatory requirements

    • Assist in the development and implementation of various service excellence measurement/ procedures to reinforce the quality culture for the Company

    • Other ad hoc duties assigned by superior

     

    Requirements:
    • Degree holder with at least 5 years’ relevant experience, or

    • Diploma holder with at least 6 years’ of customer service experience with at least 2 years’ in supervisory level

    • Excellent interpersonal and supervisory skill

    • Strong troubleshooting and problem solving skills

    • Mature and positive attitude with high level of teamwork spirit

    • Excellent command of both verbal and written English / Chinese

    • Holder of Driving License 1, 2 is an advantage

    • Willing to work on shift duty

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