CAREERS

HKBAC prides itself as the leader in the FBO business in the region.

Why Join HKBAC

HKBAC prides itself as a leading FBO in the region. The growing GA/BA sector within the aviation arena constantly attracts talents with strong drive and passion to join. At the HKBAC, we understand that people are our most important asset. As our business continues to thrive, we are determined to provide a working environment in which everyone is respected, given the opportunity to excel and to perform at their best in order for HKBAC to maintain the highest service standards. Besides, here at HKBAC, we value teamwork and the principle that – ‘success breeds success’; a motto that is firmly embedded in our operating philosophy.

SEE OPENINGS!

  • Team work is our core value here at HKBAC. Thanks to the energetic team I work with every day, we are able to deal with the fast-pace change and challenges we meet.

    KICO YUAssistant Manager - Centre of Operations
  • I joined as an assistant, who was then promoted to be a representative, then a senior, and now I am a Manager. HKBAC provides me with the opportunity to try new things and meet new people.  Every day is different. I am blessed with a career path in which I am allowed to grow, play out my potential, and am challenged every day to do better.

    Evita TsuiCustomer Service Manager
  • Time passed quickly for me as a line service technician here. I felt so different to the person I was 4 years ago before I joined the HKBAC family. Each day is a challenge and experience as we need to provide different services for different kinds of aircraft, in good weather or bad, but my teammates unreservedly shared with me their knowledge, experience and skills. Because of them and the learning path, I never have any doubts that we are able to excel and brave new horizons.

    Leo HoSenior Line Service Technician

Staff Benefits

At HKBAC, we believe that our people are vital to our continued success. As such, we pay special attention to design our remuneration package and benefits to ensure they are attractive and ‘more than’ competitive, which include:

  • Doubly pay

  • Discretionary bonus

  • Transportation Allowance and Shift Allowance

  • Medical & Dental Benefits

  • Structured and Comprehensive Training

  • Staff Recreational Activities

  • Long Service Awards

  • Outstanding Performance Awards

  • Birthday Leave & Marriage Leave etc.

  • Education Sponsorship

Staff Activities

We understand very well that working in the airport can sometimes be quite stressful. Therefore, over the years we have been putting more effort and resources to help our staff to strike a good work-life-balance. This is essential as we view our staff as key stakeholders, and, as an employer, we have a duty to take care of our staff. Every year the company will organise different activities for staff to participate in; for instance sports and recreational events like hiking, staff gatherings and annual dinner, as well as voluntary and charity work.

Corporate and Social Responsibility

We are committed to leading by example in the way we integrate corporate social responsibility (CSR) into our operational decisions and practices. Community care is an integral part of our CSR, and is carried out through various programmes. We are strongly aware of the needs in our community and have supported a number of meaningful activities outside of work.

We endeavour to foster sound management practices, to create a congenial and safe operating environment, and thus promote sustainable growth, build meaningful relationships with our stakeholders, and care for the community. The following are our 3 foundations:

  • Adopt policies and practices which make positive contribution to the society;

  • Ensure that we are an employer of choice who are aware of the needs and values of our employees; and

  • Build healthy and meaningful relationships with external stakeholders and the public.

Operations Management Trainee Programme

Since 2012, we have developed our own in-house trainee programme with a strong focus to groom future managers and leaders to match our business needs. The 2-year programme offers the trainee the opportunity to go through all key functions of the business including Customer Service, Line Service and Centre of Operations, as well as other supporting functions. The objective is to provide our trainees with solid, fulfilling and in-depth training such as technical skills, people skills and project management experiences. Apart from on-the-job training, we have also designed a mentorship scheme for trainees to ensure there will be someone to provide guidance in their career development. Upon completion of the trainee programme, a typical path of our trainees will be a promotion to a supervisory level position to take up basic management responsibilities.

Job Post

The Hong Kong Business Aviation Centre Ltd. (HKBAC) has been rated for many years the Best Asian FBO for handling business jets. HKBAC has also received many other industry recognitions and awards. To share our vision and dreams with more likeminded talents, we are currently seeking high caliber candidates to fill the following positions:

Job Titles:

  • Remote Bay Operations Technician
    Job Duties:
    • Perform aircraft towing operations including cross runway towing in accordance with relevant policy and regulations

    • Provide aircraft arrival / departure routine service including headset man and perform walk around checks of all inbound and outbound flights

    • Provide ground support services such as aircraft refueling, lavatory services,  potable water supply, luggage handling for all aircraft

    • Liaise with relevant parties to ensure smooth operations between the BAC Apron and remote parking areas

     

    Requirements:
    • A minimum of 10 years’ working experience within Hong Kong International Airport with hands-on experience in aircraft towing and GSE operation

    • Holder of valid Aircraft Towing Runway Crossing (ATRC) license is preferable

    • Holder of valid Hong Kong Driving License No. 1, 2, 18 & 19 with good driving record

    • Shift duty is required

  • 航線服務技術員
    職責:
    • 於停機坪和機庫執行飛機停泊調動、拖行和引領工作

    • 負責為飛機加油、補充食水、裝卸行李和操作地勤設備等

    • 記錄燃料數量及處理工作單

    入職要求:
      • 中五或以上程度及五年工作經驗

      • 持有效駕駛執照第 1, 2類 ; 另持第 18類更佳

      • 需輪班及於戶外工作

      • 經驗較淺者將考慮為航線服務助理

  • Coordinator – Centre of Operations
    Job Duties:
    • Assist in daily operations activities in Centre of Operations

    • Handle relevant billing and invoicing duties, data input and follow up ramp service performed checklists

    • Assist in monitoring and replying messages via emails for future services required by customer

    • Assist in handling and coordinating with customers and tenants on service requests

    • Generate monthly reports and records

    • Perform any ad hoc tasks as assigned by Superior

     

    Requirements:
    • Higher Diploma in Aviation, Business Administration or related disciplines with at least 1 year’ relevant experience

    • Airport operation experience preferred but not essential

    • Strong sense of responsibilities, detail-oriented and well-organized

    • Excellent computer skill and able to prioritize work orders with strong communication skill

    • Good command of both written and spoken Chinese and English

    • Willing to work on shift duty

  • Security Manager
    Job Duties:
    • Overall in charge of the Tenant Restricted Area (TRA) Security Programme

    • Implement laid down security measures as stipulated in the Tenant Restricted Area (TRA) Security Programme

    • Conduct annual review and amendment if necessary to update the Programme

    • Ensure the compliance of the HKSAR Aviation Security Programme and be responsible for the schedule audit by the Civil Aviation Department

    • Overall in charge of the implementation of security arrangement, systems and processes and ensure they are effective and up-to-date, covering aspects in permit control, people / crowd traffic control and facility protection

    • Design and develop training materials and conduct security training for HKBAC staff

    • Strive for continuous improvements by advising the Management of HKBAC on innovative and better security solutions

    • Responsible to liaise and host regular meetings with security contractors

    • Closely work with the Airport Authority, the Civil Aviation Department, other government authorities for meeting the required statutory standards and to enhance the overall aviation security awareness

    • Perform other ad hoc duties as assigned by Superior

     

    Requirements:
    • High Diploma or above

    • At least 10 years of working experience in organizations that provide security solutions of which 3 years in a managerial position;

    • Excellent leadership, planning, interpersonal and communication skills

    • Detail-minded, proactive with strong problem solving and analytical skills

    • Proficient in written and spoken English and Chinese

    • Airport operation experience is essential

    • Previous experience or training on the Hong Kong Aviation Security Programme is an advantage

    • Willing to work outside office hours occasionally

    • Less experience will be considered as Assistant Manager

  • Centre of Operations Manager
    Job Duties:
    • Manage and oversee the daily parking and movement activities within the Centre of Operations

    • Build strong connections with the government authorities to provide efficiency to the operational capacity constraints

    • Ensure the department performs all related functions in full compliance with both internal and government authorities’ requirements

    • Provide training programs/guidelines for the team to enhance the daily parking & movement capacity and to carry out their daily job tasks

    • Further develop a robust plan for future operational constraints foreseen with third runway system (3RS) and HKIA infrastructure developments

    • Ensure the department delivers and maintains KPI performance requirements where applicable

    • Perform any ad-hoc duties when required

     

    Requirements:
    • Degree Holder in Aviation, Business Administration or relevant disciplines is preferred

    • At least 8 years’ relevant experience with 4 years’ managerial experience

    • Strong sense of responsibilities, detail-oriented and well-organized

    • Strong communication and networking skills with excellent leadership skill

    • Proven track record of developing process and procedures

    • A good ability to work well under pressure

    • Proficient in written and spoken English and Chinese

  • Head of Safety, Security and Standards

    The incumbent is responsible for overall coordination of the planning, administration and enforcement of the safety, security and operating standard issues to ensure compliance with governments regulations’ and requirements’ and to promote continuous improvement at all times.

    Job Duties:
    • Work together with Department Heads to identify, develop and implement relevant programs to create a safe and secure working environment

    • Promote and enhance safety, security and operational standard awareness with Department Heads

    • Work closely with Department Heads to continuously make improvements on all operating workflows, procedures and service standards

    • Oversee performance audits & report periodically to ensure operation is in compliance with company’s Safety Program, governments’ regulations and requirements

    • Oversee incident investigations, root cause analysis, recommend the corrective / preventive actions and ensure they are implemented and reported appropriately

    • Responsible for the company’s security program to ensure full compliance with governmental requirements

    • To oversee all security documentation, contracts and liaison with AVSECO and authorities
      Liaise with Department Heads as well as tenants to identify irregularities on daily operations

    • Ensure ongoing inspections of facilities, operations and security to ensure compliance and a safe working environment for all staff members and tenants

    • Oversee the Key Performance Indicators (KPIs) setting process by providing input and advice
      Liaise with external auditors in respect of all related issues as well as to lead the company to achieve internationally recognized accreditations

    • Attend regular meetings with services providers, tenants, and other control authorities
      Ensure all applicable training and refresher courses are fit for purpose and available to all employees

    • Perform ad-hoc duties and working duty when required

     

    Requirements:
    • Degree holder, with at least 10 years of relevant experience; preferably in aviation industry

    • Experience in ramp operation and ground handling is a plus

    • Strong in planning, coordination, organization and presentation skills

    • Strong leadership, communication and problem solving skills at all levels

    • Excellent command in both written and spoken English and Chinese

    • Holder of Driving License is an advantage

    • Less experience will be considered as Senior Manager

  • Business Development Manager – Solutions (contract)
    Job Duties:
    • Directly report to the Head of Business Development, the incumbent will be a core member of the team to support the company’s business development initiatives

    • Works to improve HKBAC’s market position and customer satisfaction

    • Identify and consolidate customer requirements for Solutions as well as services

    • Drive the business process for “Internet of Things” (IOT) applications and in-charge of Solution Management projects to ensure the solutions are commensurate with company’s goals and objectives

    • Continuous review of the performance of different components of the business and their inter-relationship, with a view of both ensuring maximum operational efficiency and enhancing customer satisfaction

    • Initiate the on-going enhancement of related systems to ensure HKBAC’s brand and high service standards can be sustained

    • Develop support capabilities within the business development team through regularly coaching, training and motivating staff members to ensure that a highly productive team is maintained at all times

    • Other ad hoc duties assigned by superior

    Requirements:
    • Degree holder in Management Information System (MIS), Business Studies, Business Administration

    • At least 8 years’ of solid experience with minimum 4 years’ managerial role at business development; Aviation knowledge or experience is an advantage

    • Self-motivated, willing to take challenges positively with high problem solving skill

    • Experience in leading ERP/ CRM project and with IT background is preferred

    • Excellent command of both spoken and written English and Chinese

    • Candidate with less experience will be considered as Assistant Business Development Manager – Solutions

  • Customer Service Supervisor
    Job Duties:
    • Supervise Customer Service team to provide top quality customer services

    • Ensure Customer Service teams are able to perform their required tasks in each shift

    • Deputize for Assistant Manager – Customer Service to oversee the operation of the Customer Service office during his/her absence

    • Train and mentor new join staff of Customer Service Department

    • Assist in drafting manuals / guidelines for the Department

    • Liaise with service providers and operators on operational issues

    • Network with various airport organizations, embassy, customers to maintain a good relationship

    • Monitor the service process to ensure all services are handled professionally and comply with handling guidelines and regulatory requirements

    • Assist in the development and implementation of various service excellence measurement/ procedures to reinforce the quality culture for the Company

    • Other ad hoc duties assigned by superior

    • Requirements:
      • Degree holder with at least 4 years’ relevant experience, or Diploma holder with at least 6 years’ of customer service experience with at least 2 years in supervisory level

      • Excellent interpersonal and supervisory skill

      • Strong troubleshooting and problem solving skills

      • Mature and positive attitude with high level of teamwork spirit

      • Excellent command of both verbal and written English / Chinese

      • Holder of Driving License 1, 2 is an advantage

      • Willing to work on shift duty

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