CAREERS

HKBAC prides itself as the leader in the FBO business in the region.

Why Join HKBAC

HKBAC prides itself as a leading FBO in the region. The growing GA/BA sector within the aviation arena constantly attracts talents with strong drive and passion to join. At the HKBAC, we understand that people are our most important asset. As our business continues to thrive, we are determined to provide a working environment in which everyone is respected, given the opportunity to excel and to perform at their best in order for HKBAC to maintain the highest service standards. Besides, here at HKBAC, we value teamwork and the principle that – ‘success breeds success’; a motto that is firmly embedded in our operating philosophy.

SEE OPENINGS!

  • Team work is our core value here at HKBAC. Thanks to the energetic team I work with every day, we are able to deal with the fast-pace change and challenges we meet.

    KICO YUAssistant Manager - Centre of Operations
  • I joined as an assistant, who was then promoted to be a representative, then a senior, and now I am a Manager. HKBAC provides me with the opportunity to try new things and meet new people.  Every day is different. I am blessed with a career path in which I am allowed to grow, play out my potential, and am challenged every day to do better.

    Evita TsuiCustomer Service Manager
  • Time passed quickly for me as a line service technician here. I felt so different to the person I was 4 years ago before I joined the HKBAC family. Each day is a challenge and experience as we need to provide different services for different kinds of aircraft, in good weather or bad, but my teammates unreservedly shared with me their knowledge, experience and skills. Because of them and the learning path, I never have any doubts that we are able to excel and brave new horizons.

    Leo HoSenior Line Service Technician

Staff Benefits

At HKBAC, we believe that our people are vital to our continued success. As such, we pay special attention to design our remuneration package and benefits to ensure they are attractive and ‘more than’ competitive, which include:

  • Doubly pay

  • Discretionary bonus

  • Transportation Allowance and Shift Allowance

  • Medical & Dental Benefits

  • Structured and Comprehensive Training

  • Staff Recreational Activities

  • Long Service Awards

  • Outstanding Performance Awards

  • Birthday Leave & Marriage Leave etc.

  • Education Sponsorship

Staff Activities

We understand very well that working in the airport can sometimes be quite stressful. Therefore, over the years we have been putting more effort and resources to help our staff to strike a good work-life-balance. This is essential as we view our staff as key stakeholders, and, as an employer, we have a duty to take care of our staff. Every year the company will organise different activities for staff to participate in; for instance sports and recreational events like hiking, staff gatherings and annual dinner, as well as voluntary and charity work.

Corporate and Social Responsibility

We are committed to leading by example in the way we integrate corporate social responsibility (CSR) into our operational decisions and practices. Community care is an integral part of our CSR, and is carried out through various programmes. We are strongly aware of the needs in our community and have supported a number of meaningful activities outside of work.

We endeavour to foster sound management practices, to create a congenial and safe operating environment, and thus promote sustainable growth, build meaningful relationships with our stakeholders, and care for the community. The following are our 3 foundations:

  • Adopt policies and practices which make positive contribution to the society;

  • Ensure that we are an employer of choice who are aware of the needs and values of our employees; and

  • Build healthy and meaningful relationships with external stakeholders and the public.

Operations Management Trainee Programme

Since 2012, we have developed our own in-house trainee programme with a strong focus to groom future managers and leaders to match our business needs. The 2-year programme offers the trainee the opportunity to go through all key functions of the business including Customer Service, Line Service and Centre of Operations, as well as other supporting functions. The objective is to provide our trainees with solid, fulfilling and in-depth training such as technical skills, people skills and project management experiences. Apart from on-the-job training, we have also designed a mentorship scheme for trainees to ensure there will be someone to provide guidance in their career development. Upon completion of the trainee programme, a typical path of our trainees will be a promotion to a supervisory level position to take up basic management responsibilities.

Job Post

The Hong Kong Business Aviation Centre Ltd. (HKBAC) has been rated for many years the Best Asian FBO for handling business jets. HKBAC has also received many other industry recognitions and awards. To share our vision and dreams with more likeminded talents, we are currently seeking high caliber candidates to fill the following positions:

Job Titles:

  • Line Service Technician
    Job Duties:
    • Provide aircraft arrival / departure routine services

    • Handle aircraft refueling, aircraft towing in both apron and hangar, lavatory service, potable water supply service, luggage handling, external power supply and ground service equipment

    • Perform daily inspection and routine check on Ground Service Equipment

    • Provide driving support for operational needs

    • Act as headset man and perform walk around check of inbound and outbound flight movements

    • Handle aircraft fueling operations and associated documentations and records

    • Responsible for basic data input in HKBAC system

    • Perform other duties as assigned by Superior

     

    Requirements:
    • Form 5 or above with minimum 5 years’ relevant experience

    • Must hold a valid Hong Kong Driving License Class 1 & 2, holding a valid Hong Kong Driving License Class 18 & 19 is definitely an advantage

    • Good command of both spoken and written English and Chinese

    • Shift duty is required

  • Assistant Manager – Line Service
    Job Duties:
    • Work closely with Department Manager to perform daily administration duties including but not limited to managing airport permit application, attendance record / leave application, monthly reporting, department budgeting, regular audit checks, company events and staff activities

    • Ensure all SOP are complied with external manuals and operational requirements

    • Ensure the new guidelines/circulars/work instructions are delivered to frontline staff clearly and properly

    • Manage the costs effectiveness and utilization of operational and office wares

    • Manage the communication devices and accessories and evaluate devices and system upgrade/maintenance if needed

    • Monitor, evaluate and keep track of the KPI record and able to provide suggestion for improvement if needed

    • Assist in planning, developing and implementing standards to enhance the efficiency, quality and service delivery

    • Assist in safety inspection and maintenance for all Ground Service Equipment is complied with OEM, HKIA recommendations and operational service standards

    • Perform ad-hoc duties as assigned by Superiors

     

    Requirements:
    • Degree holder with at least 3 years of relevant experience in the aviation industry

    • Strong knowledge in planning, project/process analysis preferably in general aviation field

    • Excellent interpersonal, problem solving, supervisory and communication skills

    • Detail-oriented, mature, positive and Can-Do attitude with strong sense of responsibility

    • Good command of both spoken and written English and Chinese

    • Proficient in MS Office applications and Chinese Word Processing

    • Holder of valid Hong Kong Driving License No. 1 and 2 is an advantage

  • Senior Customer Service Officer
    Job Duties:
    • Lead a team in handling daily operation duties and ensure all services are handled professionally and comply with handling guidelines and regulatory requirements

    • Provide customer service to passengers and crew members in all flight related matters

    • Co-ordinate with external parties, such as services’ providers, airport control authorities and cross departments on daily operation

    • Co-ordinate with the Protocol, the Government VIP lounge and control authorities when there are VVIP flights

    • Prearrange, issue and ensure the accuracy of all invoices before aircraft departure

    • Liaise and follow up with Accounts Department for any invoicing issues

    • Provide training and coaching to new staff

    • Perform any ad hoc duties as assigned by superior

     

    Requirements:
    • Degree holder with 3 years relevant experience or

    • Diploma holder with at least 4 years’ of relevant experience

    • Good interpersonal skill and customer service skill

    • Independent, mature and detail-oriented with strong sense of responsibility

    • Good command of both verbal and written English / Chinese

    • Holder of Driving License 1, 2 is an advantage

    • Willing to work on shift duty

  • Senior Guest Relations Officer
    Job Duties:
    • Assist the Duty-in-charge in managing the day-to-day operation of the Executive Lounge

    • Provide courteous, professional and efficient service at all times to achieve the highest level of customers’ experience and satisfaction

    • Engage in heart-felt and genuine conversation and respond to customers’ inquiries in an efficient and professional matter

    • Responsible for maintaining free flow of customers in Executive Lounge as well as driveway and car park if necessary

    • Provide recommendation in review of SOP and new F&B menu and setup if necessary

    • Support superior to conduct coaching and counseling to frontline staff / new joiners

    • Perform daily administrative works and record keeping tasks etc

    • Establish and maintain effective working relationship with cross departments for overall smooth operations

    • Perform ad hoc duties as assigned by Superior

     

    Requirements:
    • Higher Diploma holder, preferably in Hotel and Management Studies, with 3 years or above experience, preferably in VIP lounge / CS / Guest Relations field

    • OR Diploma holder, preferably in Hotel and Management Studies, with 5 years or above experience, preferably in VIP lounge / CS / Guest Relations field

    • Pleasant, courteous, efficient , observational, willing to serve and well groomed appearance

    • Good interpersonal, communication and presentation skills

    • Good command of both verbal and written English / Chinese

    • Willing to work on shift duty

  • Coordinator
    Job Duties:
    • Provide all-round operational support in daily operations

    • Assist in coordinate with MRO companies, flight operators/ tenants as well as handle crew services’ requests

    • Perform administration duties such as handling of emails/ phone calls, billing and invoicing, data input, filing and checklists etc

    • Handle MOS related duties and generation of monthly reports

    • Provide ramp services and support frontline operations staff as required

    • Perform any ad hoc tasks as assigned by Superior

     

    Requirements:
    • Higher Diploma in aviation, business administration or relevant disciplines

    • At least 1 year relevant experience

    • Airport operation experience preferred but not essential

    • Strong sense of responsibilities, detail-oriented and well-organized

    • Good command on both written and spoken Chinese and English

    • Excellent computer skills

    • Possess valid HK driving license is an advantage

    • Willing to work on shift duty

    • Candidate with more experience will be considered as “Senior Coordinator”

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