The Hong Kong Business Aviation Centre Ltd. (HKBAC) has been rated for many years the Best Asian FBO for handling business jets. HKBAC has also received many other industry recognitions and awards. To share our vision and dreams with more likeminded talents, we are currently seeking high caliber candidates to fill the following positions:

Job Titles:

• Assistant Manager – Line Service

  Job Duties:

  • Work closely with Department Managers to manage the Line Service operations with strong customer centric mindset on both flight movements handling and ground activities, and handle routine duties including but not limited to managing airport permit application, attendance record / leave application, department budgeting, regular audit checks and staff activities.

  • Ensure all documentations are complied with external manuals and operational requirements.

  • Manage the costs effectiveness and utilization of resources.

  • Manage the communication devices and accessories and evaluate devices and system upgrade/maintenance if needed.

  • Monitor, evaluate and keep track of the KPI record and able to provide suggestion for improvement if needed.

  • Assist in planning, developing, and implementing standards to enhance the efficiency, quality and service delivery.

  • Assist in developing and executing guidelines, procedures and strategies for continual improvement, and to ensure the new guidelines / circulars / work instructions are delivered to frontline staff clearly and properly.

  • Assist in arranging safety inspection / maintenance and procuring replacement parts for Ground Service Equipment to ensure the equipment is complied with OEM, HKIA recommendations and operational service standards.

  • Assist in driving and monitoring the green initiatives and sustainability projects.

  • Having ability to work in the apron environment and able to support the frontlines operations.

  • Perform ad-hoc duties as assigned by Superiors.

  Requirements:

  • Degree holder with at least 5 years of administrative and/or operational experience in aviation, with 2 years of experience in supervisory role. Lower qualification and/or lesser experience may also be considered at lower job grading.

  • Strong knowledge in planning, project/process analysis preferably in general aviation field.

  • Excellent interpersonal, problem solving, supervisory and communication skills.

  • Detail-oriented, mature, positive and Can-Do attitude with strong sense of responsibility.

  • Good command of both spoken and written English and Chinese.

  • Proficient in MS Office applications and Chinese Word Processing.

  • Must hold a valid Hong Kong Driving License Class 1, holding a valid Hong Kong Driving License Class 2, 18 and/or 19 will be an advantage.

• Senior Customer Service Officer

  Job Duties:

  • Act as a Duty-in-Charge to lead the team in handling daily operation duties and ensure all services are handled professionally and comply with handling guidelines and regulatory requirements

  • Provide customer service to passengers and crew members in all flight related matters

  • Acts as a Duty-in-Charge to coordinate with other departments on daily operations

  • Liaise closely and coordinate with aircraft operators and agents, service providers and airport’s Control Authorities on flight operation and service requirement

  • Co-ordinate with the Protocol, the Government VIP lounge and Control Authorities when there are VVIP flights

  • Prearrange, issue and ensure the accuracy of all invoices

  • Liaise and follow up with Accounts Department for any invoicing issues

  • Provide training and coaching to new staff

  • Perform any ad hoc duties as assigned by superior

   

  Requirements:

  • Degree holder with 3 years relevant experience or

  • Diploma holder with at least 4 years’ of relevant experience

  • Good interpersonal skill and customer service skill

  • Independent, mature and detail-oriented with strong sense of responsibility

  • Good command of both verbal and written English / Chinese

  • Holder of Driving License 1, 2 is an advantage

  • Shift duty is required

• Guest Relations Officer (Bell & Concierge)

  Job Duties:

  • Monitor the Concierge counter and ensure its professionalism

  • Foster quality customer services and enhance relationships with flight crew and passengers

  • Handle all crew and passenger luggage and maintain effective communications with related parties to deliver luggage to/from aircraft

  • Attend and offer assistance to all visitors as well as monitor all activities within the terminal and the traffic flow at the driveway and carpark

  • Perform ad hoc duties as assigned

   

  Requirements:

  • F.7 / Certificate holder with 2 years’ experience, preferably in Concierge / Bell service

  • Pleasant, courteous, efficient, willing to serve and well groomed appearance

  • Good communication, interpersonal and leadership skills

  • Good command of both verbal and written English / Chinese

  • Shift duty is required

  • Fresh graduates are also welcomed

• Customer Service Representative

  Job Duties:

  • Perform customer services duties such as meet and greet guests, visitors, passengers and crew, handle VIP flights, and ensure all services are handled professionally and comply with handling guidelines and regulatory requirements

  • Perform daily administrative duties such as handling counter service, answering phone call, handling emails, filing and updating documents

  • Liaise closely and coordinate with aircraft operators and agents, service providers and airport’s Control Authorities on flight operation and services requirement

  • Coordinate with other departments on daily operations

  • Monitor & answer the Air-To-Ground radio call from inbound/outbound flights

  • Prearrange, issue and ensure the accuracy of all invoices

  • Perform ad hoc duties as assigned by Superior

   

  Requirements:

  • Degree holder with at least 1 year’ relevant experience or Diploma holder with at least 3 years’ relevant experience

  • Customer-oriented with strong interpersonal skill and serving attitude

  • Initiative, detail-oriented and good team player

  • Good command of both verbal and written English & Chinese

  • Holder of Driving License 1, 2 is an advantage

  • Shift duty is required

• Line Service Technician

  Benefit Highlights(terms and conditions apply)

  • $10,000 one-off new join bonus for eligible HK driving license code 18/19 holder

  • $1,200 monthly allowance for eligible HK driving license code 19 holder

  • Up to $20,000 sponsorship for obtaining HK driving license code 18/19

  • Maximum monthly salary up to $27,000 (including basic salary, OT & all other allowances)

   

  Job Duties:

  • Provide aircraft arrival / departure routine services

  • Handle aircraft towing in both apron and hangar, lavatory service, potable water supply service, luggage handling, external power supply and ground equipment, and assist hydrant dispenser refueling operations

  • Perform daily inspection and routine check on Ground Service Equipment

  • Act as headset man and perform walk around check of inbound and outbound flight movements

  • Handle aircraft fueling operations and associated documentations and records

  • Responsible for basic data input in HKBAC system

   

  Requirements:

  • Form 5 or above with minimum 2 years’ relevant experience

  • Holder of valid HK Driving License No.1 & 2 with clean driving record; holder of code 18 /19 is an advantage

  • Good command of both spoken and written English and Chinese

  • Shift duty is required